Shipping Policy
INTERNATIONAL SHIPPING
We offer Free Insured & Tracked Shipping worldwide, so you can enjoy your Cushies in the nick of time, hassle-free.
With that said, we cannot speed up the international shipping or the transit time and customs clearance process, so sometimes shipping times may increase a bit.. unfortunately, this part of the process is out of our hands.
Just so you know, all orders ship within 1-3 business days of purchase.
SHIPPING TIME
- USA & Canada: 7 - 21 days
- Europe: 7 - 21 days
- Rest of the world: 7 - 21 days
If you just received a shipment notification please allow 1 to 6 working days for the tracking information to update.
WRONG ADDRESS
We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation.
MARKED AS DELIVERED
If an item is marked as successfully delivered by the domestic postal service in your country to the correct address provided upon ordering but has not successfully arrived, you must contact the local post office and bring for us formal affidavit of a lost, stolen or undelivered package. After that, we will do our best to resend a replacement order to you!
This is left to the discretion of thecushy.store, and in this specific scenario we cannot issue a refund.
Please contact us ASAP so we can help at support@thecushy.store. Each case is different so be sure to include all relevant information when contacting us.
IMPORT TAXES / REFUSAL OF PACKAGE
We will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.
If the order arrives at your country and:
- The customer refuses to accept the package
- No attempt is made in the country of destination to deliver the package.
We deserve the right to abandon the package(s) and will not be responsible for any refund.